Chat360 at Global Fintech Fest 2026: Explore How Omnichannel Agentic AI Is Reshaping Financial Services

The next chapter of Fintech is not going to be defined by another chatbot. It will be defined by what happens after the customer starts a conversation. 

Can an AI agent understand why the customer is reaching out? Can it access the right information? Can it guide KYC, initiate a workflow, support a payment, qualify a lead, assist with a loan journey or resolve a service request? And can it do all of this across the channels customers already use? 

These are the questions shaping the next phase of financial-services innovation, and they are particularly relevant as Global Fintech Fest 2026 brings the global financial ecosystem together in Mumbai from 8 to 11 September 2026. 

The scale of the event is significant. Global Fintech Fest 2026 expects more than 1,00,000 total footfall, 5,000 participating institutions, 4,500 startups, 1,000 speakers, 360+ sessions, 350+ exhibitions and participation from 80+ countries.  

Among the companies participating in this conversation is Chat360, with a focus on one of the technologies at the centre of this year's GFF agenda: Omnichannel Agentic AI. And there is a practical reason this conversation matters. 

Chat360 is not approaching Agentic AI as a technology concept. Its IIFL Finance case study provides a real financial-services example of how conversational automation was connected to a lending workflow, helping move KYC and loan processing from manual, paper-based processes to a WhatsApp-led digital experience.  

What Is Global Fintech Fest 2026? 

Global Fintech Fest 2026, or GFF 2026, is a major global gathering for the Fintech and financial-services ecosystem, bringing together financial institutions, fintech companies, startups, regulators, policymakers, investors and technology providers. 

The 2026 edition is built around the theme “Potential to Impact: Trusted, Connected, Global Systems for Inclusive Finance.” The event identifies Agentic AI, Tokenisation and Quantum as its three foundational technology pillars.  

The theme is particularly relevant because the financial-services industry has already moved through several waves of technology adoption. Digital banking, mobile payments, cloud infrastructure, and AI-powered applications are no longer experimental concepts for many institutions. The challenge now is turning technological capability into measurable outcomes across real financial workflows. 

That is what the “Potential to Impact” theme is designed to address. GFF describes Agentic AI as enabling financial systems to sense, decide and act in real time within strong governance frameworks, while orchestrating workflows, supporting fraud prevention and responsibly personalising financial services.  

In other words, Global Fintech Fest 2026 is asking a bigger question than “What can technology do?” 

It is asking: 

“What impact can technology create when it is deployed at financial-services scale?” 

Why Agentic AI Is Taking Centre Stage at GFF 2026 

The focus on Agentic AI comes at a time when financial institutions are already accelerating their use of artificial intelligence. 

The European Central Bank reported that nearly 90% of significant euro-area banks already use AI technologies. Adoption is particularly high in fraud and cybercrime detection, marketing, chatbots and credit scoring, while banks collectively invested more than €4 billion in digital technologies during 2025.  

Meanwhile, the global Fintech industry itself has reached a significant economic scale. Boston Consulting Group's 2026 Global Fintech Report estimates that global fintech revenue crossed $504 billion in 2025, growing 22% year over year, while fintech equity funding reached $58 billion, up 53%.  

The next opportunity is therefore not simply adopting AI. It connects Agentic AI to data, systems, channels, and business processes. That is where Omnichannel Agentic AI enters the picture. 

Chat360 at Global Fintech Fest 2026: What Are We Bringing to the Conversation? 

At Global Fintech Fest 2026, Chat360's focus is on how financial institutions can move from AI-powered conversations to AI-powered customer journeys and workflows. 

Chat360 describes its platform as an Omnichannel Agentic AI platform designed to enable AI agents to understand context, make intelligent decisions and automate actions across customer channels and enterprise workflows. Its platform currently supports channels including WhatsApp, Voice, Web, Instagram, Facebook and RCS, while connecting with enterprise systems and workflows.  

This distinction is important. 

A traditional chatbot may answer: 

“What documents do I need for a loan?” 

An agentic experience aims to go further: 

“You want to apply for a loan. Let's check what you are eligible for, collect the required information, complete the relevant verification steps and move the application forward.” 

The underlying idea is simple: 

Don't just answer the customer. Help complete the journey. 

That is the core conversation Chat360 can bring to Global Fintech Fest 2026. 

What We Solved for a Leading Financial-Services Partner: The IIFL Story 

The strongest way to understand Chat360's approach is through a real implementation. 

IIFL Finance, a leading NBFC in India, serves more than 8 million customers through 3,000+ branches across products including gold loans, home loans, business loans and microfinance. The company was looking to improve speed, simplicity, and customer experience through AI and automation.  

The challenge was particularly relevant to lending. Manual KYC and loan-approval processes were creating delays, especially in Tier 3 cities. Paper-based workflows slowed operations, increased fraud risk, and made it difficult to scale efficiently.  

What did we solve? 

Chat360 helped deploy an automated WhatsApp KYC bot, digitising the KYC journey and connecting it with multiple verification partners for real-time identity checks and compliance. The solution also enabled end-to-end loan approvals within 20 minutes, including in Tier 3 cities.  

The reported impact makes the case even stronger. Within seven months of the automation rollout, the case study reports ₹10 crore in business growth, 20-minute loan approvals, 90%+ KYC automation, and 24/7 customer access.  

The important takeaway is not simply that WhatsApp was used for lending. 

It is that the conversation was connected to the financial workflow. 

The customer could begin the journey conversationally, KYC could be digitized, verification could happen through integrated partners, and the lending process could move forward. The case study describes this as a shift from manual processes to an AI-driven, WhatsApp-based lending workflow that improved turnaround times and extended access to Tier 3 and remote regions.  

That is the kind of transformation we want to bring into the Agentic AI conversation at GFF 2026. 

Chat360 for Fintech: Onboard at Startup Speed 

For Fintech, customer growth can quickly create operational complexity. Every new merchant, user or business customer creates another onboarding journey, another support requirement and another opportunity for friction. 

With Omnichannel Agentic AI, these interactions can become automated workflows rather than isolated conversations. Merchant onboarding can involve KYB document collection and verification, while support journeys can address settlement, payout, QR, and POS-related queries across conversational channels. The same approach can extend to transaction disputes, where customers can raise issues conversationally, and eligible cases can be connected to transaction data and resolution of workflows. 

Growth can also become conversational. Referral campaigns, cashback updates, and referral-status queries can be brought into channels such as WhatsApp and RCS, creating a two-way growth experience rather than another dashboard customers must navigate. 

For growing Fintech companies, the bigger proposition is operational scalability: Onboard at Startup Speed. Every Dispute, Resolved Conversationally. Growth Loops That Talk Back. Scale Your Team Without Scaling Your Helpdesk. 

Chat360 for Banks: Banking That Never Closes 

Banks serve customers across generations, geographies and time zones, which makes always-on service increasingly important. Omnichannel Agentic AI can help create conversational experiences for NRI servicing, remittance and forex queries, card activation, rewards, transaction disputes and other routine banking journeys. 

The same approach can extend beyond customers' needs. Branch and relationship-manager appointments can be booked, rescheduled, and supported through conversational interactions, while employees can use Agentic AI-powered self-service for HR queries such as leave balances, payslips and policy information. 

The objective is not to eliminate every human interaction. It is to ensure that humans spend more time on interactions that genuinely require human judgment while routine processes can move faster through automation. 

Banking That Never Closes. Every Card, Every Query, Automated. No Slot Left Empty. HR at the Branch Network Scale. 

Chat360 for Lending: Approval Speed, Without the Chaos 

Lending is perhaps the clearest example of where conversational AI can become an operational advantage. 

A borrower does not think in terms of a loan origination system, KYC module, verification provider and approval engine. They think in terms of a simple journey: Am I eligible? What documents do I need? Has my application been verified? When will I get approved? 

The IIFL implementation demonstrates how Chat360 can connect that customer experience with the underlying lending process. The WhatsApp KYC bot, verification integrations and automated workflow helped enable loan approvals within 20 minutes, including in Tier 3 cities.  

That same model can extend across the loan lifecycle. Applicants can potentially move from eligibility to document collection and e-KYC through conversation, while repayment journeys can use automated reminders, payment links, and eligible self-service options. Borrowers can also be supported through foreclosure information, prepayment requests, and closure documentation. 

For lenders and digital lending platforms, the proposition is: 

Approval Speed Without Chaos. Recovery That Doesn't Feel Like Recovery. Closure in a Conversation. Your DSA Network's Always-On Helpdesk. 

Chat360 for NBFCs: Trust, Delivered in Their Language 

NBFCs operate across diverse customer segments and geographies, making accessibility and language particularly important. The IIFL case is again relevant because the solution helped extend automated lending into Tier 3 and remote regions, while reducing processing delays through digital KYC and real-time verification.  

For NBFCs, the opportunity can extend into vernacular Voice AI and WhatsApp experiences for loan status, repayment queries and branch information. Automated reminders can help customers stay informed about gold-loan renewals and vehicle-loan repayments, while conversational workflows can support group-loan coordination and field-collection teams. 

The broader vision is to make financial access more conversational without making it less structured or controlled. 

Trust, Delivered in Their Language. Prevent the Auction, Not Just Predict It. Group Loans, Coordinated Automatically. Your Field Force's Pocket Assistant. 

The Common Thread: From Customer Intent to Business Action 

Across Fintech, banking, lending and NBFCs, the use cases may look different, but the underlying problem is remarkably similar. 

Customers have intent. The organization has data. The organization has systems. The organization has workflows. The challenge is connecting all four. 

That is where Omnichannel Agentic AI can become more powerful than a conventional chatbot. Chat360's current BFSI positioning is built around AI agents that understand customer intent and conversation history, support onboarding and servicing, manage collections and escalate conversations with context.  

The architecture can be thought of as: 

Customer Intent → Context → Intelligence → Workflow → Action → Outcome 

Instead of: 

Customer Question → AI Answer → End of Conversation 

That is the fundamental shift Chat360 wants to explore at Global Fintech Fest 2026. 

Why This Conversation Matters Now 

The timing could not be more relevant for Fintech leaders. 

India's digital financial infrastructure is already operating at extraordinary scale. NPCI recorded 22.716 billion UPI transactions worth ₹28.92 lakh crore in June 2026, with 731 banks live on UPI.  

The infrastructure is no longer the question. The next question is what intelligent experiences can be built on top of it. 

That is why Global Fintech Fest 2026 matters. The event's “Potential to Impact” theme is fundamentally about taking emerging technologies from possibility to practical implementation, and Agentic AI is positioned as one of the technologies capable of reshaping how financial systems sense, decide and act.  

For Chat360, this is an opportunity to take that conversation from the abstract to the practical. 

What happens when an AI conversation can trigger a financial workflow? 

What happens when every channel can understand the same customer context? 

What happens when onboarding, servicing, lending, collections and support can become connected journeys instead of disconnected processes? 

These are the questions worth discussing at GFF 2026. 

Meet Chat360 at Global Fintech Fest 2026 

Global Fintech Fest 2026 is bringing the global financial ecosystem together around the technologies that could define the next generation of finance. 

Chat360 brings a practical perspective to that conversation: Omnichannel Agentic AI that connects conversations with customer journeys and business workflows. 

From the IIFL Finance implementation, where AI-powered WhatsApp automation helped drive 90%+ KYC automation, 20-minute loan approvals, 24/7 customer access and ₹10 crore in reported business growth within seven months, to broader opportunities across Fintech, banking, lending and NBFCs, the message is clear.  

The future of financial AI is not just about making machines better at talking. It is about making financial journeys easier to complete. And that is the conversation Chat360 is bringing to Global Fintech Fest 2026.