Chat360 empowers enterprise retailers with omnichannel Agentic AI that automates engagement across the entire shopping journey — from discovery to post-sales support.
Agentic AI for Retail combines large language understanding with live catalog, inventory, and order data to decide the next best action and execute it. It recommends, transacts, tracks and follows up — inside a single, brand-consistent conversation across WhatsApp, Voice, Website, and Social.
Deliver consistent shopping experiences across every customer touchpoint with a single omnichannel Agentic AI platform. From product discovery and purchase to post-sales support, Chat360 keeps every conversation connected with shared customer context, intelligent automation, and seamless transitions across channels.
See Omnichannel Agentic AI in Action for Your Retail Business
Book A DemoExplore how AI transforms every retail journey.
Step 1
Customer asks
Step 2
Agentic AI searches catalog
Step 3
Filters inventory
Step 4
Recommends products
Step 5
Customer purchases
Chat360's Agentic AI shopping assistant listens to intent, filters live inventory, recommends the right SKU, and completes the checkout — inside the customer's channel of choice.
Retail Support AI
AI agents handle order tracking, returns, exchanges, and delivery updates, with intelligent escalation and proactive notifications that keep retention high.
Inbound Call · 00:42
Order tracking — #RE28941
CSAT
4.8
AHT
01:12
Auto-resolved
82%
Handle order confirmations, delivery updates, cart recovery calls, and product enquiries with natural, human-like agentic voice AI, with instant handoff to a human agent when needed.
Automated lending journeys across WhatsApp and Voice with end-to-end CRM sync.
Everything enterprise retailers ask before deploying Chat360's Omnichannel Agentic AI Platform.
See how enterprise retailers automate sales, support, and customer engagement across every channel using one unified AI platform.