Voice Analytics

Analytics in the Voice AI platform are broadly divided into two categories, each providing different levels of insights accessible from different sections of the platform.

Analytics Categories at a Glance

1. Campaign Metrics

Campaign metrics help you analyze the performance of specific voice campaigns.

Navigation Path

Analytics → Marketing → Voice

What You Can Do

• View a list of all campaigns

• Drill down into individual campaign performance

• Analyze campaign-specific data in detail

Key Campaign Metrics

Call Performance Metrics

Call Activity Insights

Call Outcome Metrics

Efficiency & Rate Metrics

Time & Cost Metrics

Visual Insights

Campaign analytics also include graphical representations:

2. Bot Metrics

Bot metrics provide insights at the individual bot level, independent of campaigns.

Navigation Path

Analytics → Insights → Bot Analytics → Voice Bot → (Outbound / Inbound)

Key Features of Bot Metrics

• Separate views for:

• Outbound Bots

• Inbound Bots

• You can:

  • View overall bot performance

  • Drill down into specific bot analytics

  • Analyze performance across different time ranges

Metrics Available in Bot Analytics

These metrics are similar to campaign metrics but focused on a specific bot rather than a campaign.

• Call volumes — initiated, received, completed

• Pickup and drop rates

• Call duration

• Credit consumption

• Sentiment analysis over time

• Connection and failure rates

Drill-Down View (Specific Bot)

When you open a specific bot's detailed view, you will see:

• The same set of metrics as the overall view

• But filtered only for that particular bot

This ensures consistency across:

• Platform-level analytics

• Bot-level insights

Summary

Voice Bot Analytics
│
├──  Campaign Metrics
│   ├── Path: Analytics → Marketing → Voice
│   ├── Call Performance  (Total, Active, Paused, Completed)
│   ├── Call Activity     (Initiated, Attempted, Picked, Unanswered)
│   ├── Call Outcomes     (Completed, Failed, Not Connected, Drop-Off)
│   ├── Efficiency Rates  (Pickup %, Drop %, Completion %)
│   ├── Time & Cost       (Duration, Total Cost, Cost per Call)
│   └── Visual Graphs     (Attempts vs Picked, Credit Usage, Sentiment)
│
└──  Bot Metrics
    ├── Path: Analytics → Insights → Bot Analytics → Voice Bot
    ├── Outbound Bot Analytics
    ├── Inbound Bot Analytics
    ├── Overall bot performance view
    └── Per-bot drill-down with same metrics (bot-filtered)