Platform Settings

1. Webhooks

Webhooks allow you to send real-time event data from Chat360 to external systems such as CRM platforms, backend services, or analytics tools.

When a selected event occurs, Chat360 sends an HTTP POST request to your configured endpoint.

Navigate to:

Settings → Webhooks

i. Webhooks Page

The Webhooks page displays:

• Name – Webhook identifier

• Event Type – Events that trigger the webhook

• Webhook Responses – View webhook responses

• Status – Enabled or Disabled

• Actions – Edit or Delete

You can also access Webhook Logs to monitor delivery status and debug failures.

ii. Add New Webhook

Click Add New Webhook to configure:

• Name – Enter a unique webhook name (max 100 characters)

• URL – Destination endpoint URL (must be a public HTTPS endpoint)

• Event – Select the event that triggers the webhook

• Secret Key – Authentication key passed in request headers

iii. Custom Fields

You can add additional key-value pairs using Add More.

These fields help:

• Pass static metadata

• Identify environments (production / staging)

• Map internal system data

iv. Test Webhook

Click Test to send a sample request to your endpoint to verify connectivity and response handling.

v. Save Webhook

Click Save to create the webhook.

Once saved, enable it using the status toggle.

vi. Failed Webhook Email

The Send Failed Webhook Email option allows you to notify users when webhook delivery fails.

Configuration:

• Add up to 3 email addresses

• Press Enter after each email

• Click Send to trigger notification

This helps teams quickly identify integration issues.

vii. Event Notifier

The Event Notifier allows Chat360 to automatically send WhatsApp templates when specific external events occur.

viii. Setup Event Notifier

Navigate to:

Settings → Webhooks → Event Notifier

ix. Create Webhook Trigger Event

Configuration fields:

• Event Title – Name of the trigger event

• Request Type – HTTP method (e.g., POST)

• Archived Days – Data retention period

x. Configure Variables

Add parameters using Add More.

These variables are passed in the API request body.

xi. API Reference

A sample cURL request is generated including:

• API key in headers

• JSON request format

Click Create to save the event and use the generated API.

2. Callback Webhook URL

Set Callback Webhook URL

Steps to add Webhook:

Step 1 -

• To add a Webhook, you have to navigate to “Settings” that you can find in the “Configure” section.

• In settings, navigate to Webhooks and then, click on "ADD NEW WEBHOOK".

Step 2 -

• This will open a pop-up window, in which, you have to fill in the fields (Name, URL, Event Type, Condition) you can Test/Save the webhook here.

Set a callback URL for the event responses :

• We have introduced a new feature where user can add a webhook and capture the responses. We have added the below events:

1. Sample Webhook Payload Format

POST / HTTP/1.1
Host: testnewaswell.requestcatcher.com
Accept: text/plain
Content-Type: application/json

{
 "m_id": "wamid.HBgMOTE4Nzk2NDgyNzkyFQIAEhgWM0VCMDBBM0U1MkZGQzMxRjM1MENCRgA=",
 "source": "Chat360",
 "wab_id": "{Business Number} ",
 "created": "2026-05-21 07:16:18.160996",
 "user_id": 2XX,
 "timestamp": "2026-05-21 07:16:12",
 "event_type": "{Event Type}",
 "receiver_num": "{Receiver Number}",
 "wab_response": {
   "messages": [
     {
       "text": {
         "body": "I want mango and strawberry"
       },
       "type": "text",
       "from_user_id": "IN.1511546733645***"
     }
   ],
   "client_number": "{Client Number} "
 },
 "client_number": " {Client Number}",
 "receiver_name": "Gaurav",
 "event_response_id": "428e5023-0375-434a-90f3-bxxxxxxxxxx"
}

2. Template message sent

This event triggers when a user sends a template message.

Response:

{
  "event_response_id": "e184970f-86b5-429a-9106-6c225eac3243",
  "event_type": "template_message_sent",
  "m_id": "gBEGkYY4ZIVGAgkjk7a9LCjDa8s",
  "wab_id": "{WhatsApp Business Number}",
  "receiver_num": "{Client Number}",
  "template_id": "a9a5d0ab-d6bf-4a78-9081-5998c5d924c6",
  "template_name": "daily_message_openingtime",
  "template_type": "image",
  "source": "API",
  "template_text": "Hi, Welcome to The Dining Club.",
  "response_id": "e6d8bee0-001e-4ad2-a673-599c06b8261d",
  "status": "sent",
  "user_id": "763",
  "user_email": "{User Email}",
  "user_role": "AM",
  "created": "2023-05-13 05:28:21.183286"
}

3. Sent message delivered

This event triggers when your sent message is delivered to the user.

Response:

{
  "event_response_id": "broadcast_98765",
  "event_type": "sent_message_delivered",
  "wab_id": "{WhatsApp Business Number}",
  "receiver_num": "{Client Number}",
  "m_id": "msg_67890",
  "timestamp": "2024-02-20 14:30:23",
  "status": "delivered",
  "user_id": 214,
  "created": "2026-05-21 07:08:49.172665"
}

4. Sent message read

This event triggers when your sent message is read by the user.

Response:

{
  "event_response_id": "broadcast_54321",
  "event_type": "sent_message_read",
  "wab_id": "{WhatsApp Business Number}",
  "receiver_num": "{Client Number}",
  "m_id": "msg_12345",
  "timestamp": "2024-02-20 14:30:23",
  "status": "read",
  "user_id": 214,
  "created": "2026-05-21 07:08:49.172637"
}

5. Message received

This webhook triggers whenever a user sends a message to your WhatsApp API number.

Response:

{
  "event_response_id": "58a647c3-0e6f-46hh-8fe1-e5b156dca1e5",
  "event_type": "message_received",
  "wab_id": "{business_number}",
  "receiver_num": "{client_number}",
  "receiver_name": "Haritima",
  "m_id": "ABCDkZVpcQhWAgs-sHPLi81t8GcJ6Q",
  "timestamp": "2023-05-13 05:20:52",
  "wab_response": {
    "messages": [
      {
        "text": {
          "body": "HI"
        },
        "type": "text"
      }
    ]
  },
  "user_id": 214,
  "created": "2026-05-21 07:08:49.172600"
}

6. Session message sent

This event triggers when a user sends a session message.

Response:

{
  "broadcast_id": "ed8528e6-0667-4b3f-9277-c1c79704c4fc",
  "event_type": "session_message_sent",
  "wab_id": "{WhatsApp Business Number}",
  "receiver_num": "{Client Number}",
  "m_id": "abcdef12345",
  "msg": "Hello, this is a test message!",
  "msg_type": "text",
  "is_media": false,
  "user_id": 214,
  "sender_email": "{User Email}",
  "sender_role": "admin",
  "created": "2025-02-20 12:34:56.789123"
}

7. Lead Capture

This event triggers when a new lead is created.

Note - When an event sent to webhook it expects 200 response to confirm the event was successful. If it does not get the success response then it will be retried 10 more times after that the webhook URL will be inactive and you will get an email notification about this.

3. Keys

The Keys section provides your unique API Key used to authenticate external integrations.

You can copy the key for integration purposes.
Keep the key confidential to prevent unauthorized access.

4. Tickets

The Tickets section allows administrators to create and manage ticket categories.

While creating or editing a category:

• Enable Auto Assign

• Select a default Team or Agent

Tickets created under the category will automatically be routed to the selected team or agent.

This ensures faster ticket handling.

5. Blocked Numbers

The Blocked Numbers section allows administrators to manage numbers that are restricted from contacting the business.

You can view:

• User number

• Who blocked it

• Block duration

• Remaining days

This helps prevent spam and maintain secure communication.

6. DND Numbers

The DND Numbers section allows administrators to manage numbers that should not be contacted during specific time periods.

Features include:

• Add numbers

• Define DND time periods

• View dataset details

• Download records

Numbers listed here will not receive messages during configured hours.

7. Compliance

The Compliance section allows you to manage:

• Opt-In (Subscriptions)

• Opt-Out (Unsubscriptions)

• Restricted Keywords

• Unsubscribed Users

You can also:

• Create compliance policies

• View unsubscribed users

• Download reports

• Import compliance data

8. Testing Numbers

Testing Numbers allow you to test campaigns before launching them.

Add Testing Number

1. Navigate to Testing Numbers

2. Click Add New Number

3. Enter the phone number

4. Assign a tester name

5. Save

These numbers simulate real campaign interactions.

9. WhatsApp Redirect

The WhatsApp Redirect feature allows you to integrate a WhatsApp widget on your website.

Setup Steps

1. Navigate to WhatsApp Redirect

2. Click Create New Widget

3. Provide widget name

4. Link your business number

5. Select or upload widget icon

Customize Widget

• Set widget size

• Choose screen position

• Enable mobile visibility

Publish Widget

1. Enter the Website URL

2. Click Publish

3. Copy the generated script

4. Paste it before the closing </body> tag of your website

After publishing, visitors can directly contact you via WhatsApp.