The Integrations module in Chat360 allows businesses to connect and manage 30+ integrations across categories such as Payment, CRM, E-Commerce, Automation, and Analytics.

These integrations help automate workflows, streamline customer communication, synchronize business data, and improve operational efficiency. Businesses can seamlessly connect third-party platforms like Razorpay, Shopify, Zoho, Salesforce, Google Analytics, and more to create connected customer journeys.

With centralized integration management, Chat360 enables businesses to enhance customer engagement and scale automation effortlessly.

Integration Categories

1. Payment Integrations

Payment integrations allow businesses to collect payments, manage subscriptions, automate payouts, and streamline financial transactions directly through WhatsApp journeys and automation flows.

Razorpay: Razorpay enables businesses to accept online payments from customers using multiple payment methods such as cards, UPI, wallets, and net banking. It also supports automated payouts and payment tracking.

Stripe: Stripe provides a powerful payment processing platform for managing online payments, subscriptions, invoicing, and global transactions. Businesses can securely collect payments and automate billing workflows.

Setu: Setu helps businesses build financial workflows and onboarding journeys with APIs for payment processing, account linking, and banking-related services tailored for Indian businesses.

2. CRM Integrations

CRM integrations help businesses manage customer relationships, marketing campaigns, lead tracking, and customer engagement through centralized customer data platforms.

MoEngage: MoEngage is a customer engagement and marketing automation platform that helps businesses create personalized campaigns and improve customer retention across multiple communication channels.

WebEngage: WebEngage enables businesses to drive customer engagement and retention through targeted marketing campaigns, customer segmentation, and automated communication journeys.

CleverTap: CleverTap is an all-in-one customer engagement platform that helps businesses create personalized customer experiences using analytics, automation, and behavioral insights.

LeadSquared: LeadSquared assists businesses in lead management, sales automation, and customer acquisition by tracking leads and streamlining the sales process.

Zoho: Zoho CRM integration helps businesses manage customer information, sales pipelines, tasks, and communication workflows through a centralized business management platform.

3. E-Commerce Integrations

E-Commerce integrations help businesses synchronize stores, products, catalogs, and customer interactions with WhatsApp automation and conversational commerce journeys.

Facebook Catalog: Facebook Catalog integration allows businesses to sync and showcase product catalogs from Facebook and Instagram for conversational commerce and product promotions.

Shopify: Shopify integration enables businesses to connect their online store with Chat360 to automate order updates, customer communication, promotional campaigns, and shopping experiences.

4. Automation Integrations

Automation integrations help businesses automate workflows, notifications, campaigns, customer communication, and operational processes through connected services and platforms.

Google Reviews: Google Reviews integration allows businesses to collect and manage customer reviews and ratings directly through automated workflows.

Gmail: Gmail integration helps businesses send automated emails to customers directly from bot workflows and communication journeys.

Google Sheets: Google Sheets integration enables businesses to create, update, and manage spreadsheet data automatically through workflows and customer interactions.

Facebook Ads: Facebook Ads integration allows businesses to connect ad campaigns with WhatsApp journeys, helping convert ad leads into customer conversations instantly.

G-Sheet Messenger: G-Sheet Messenger automates WhatsApp campaigns using Google Sheets data and enables real-time communication triggered by spreadsheet updates.

Shipway Xperience: Shipway integration helps businesses automate shipment tracking and delivery notifications to keep customers informed throughout the order journey.

Loginext Solutions: Loginext integration enables businesses to optimize last-mile delivery operations and provide real-time delivery updates to customers.

Active Campaign: Active Campaign helps businesses automate marketing campaigns, customer engagement, and lifecycle communication across multiple channels.

AI - Google Dialogflow: Dialogflow integration enables businesses to build AI-powered conversational experiences with voice and text-based virtual assistants.

Google Calendar: Google Calendar integration allows businesses to schedule meetings, send reminders, and manage appointments through automated workflows.

Google Tag Manager: Google Tag Manager helps businesses manage tracking pixels and marketing tags without modifying website code directly.

Google Ads: Google Ads integration allows businesses to connect ad campaigns with customer engagement journeys and improve lead conversion through WhatsApp interactions.

WhatsApp Connector: WhatsApp Connector enables businesses to integrate WhatsApp communication workflows and manage customer interactions efficiently.

Tech Provider: Tech Provider integration supports communication and workflow management through external messaging and service provider platforms.

SMS Connector: SMS Connector allows businesses to send automated SMS notifications and communication messages through workflow automation.

Twitter: Twitter integration helps businesses connect social engagement workflows and interact with users through automated communication flows.

Salesforce: Salesforce integration enables businesses to synchronize CRM data, automate customer workflows, and manage sales operations efficiently.

5. Analytics Integrations

Analytics integrations help businesses monitor customer behavior, campaign performance, conversions, and engagement metrics for data-driven decision-making.

Google Analytics: Google Analytics integration helps businesses track website traffic, customer behavior, and engagement metrics to measure campaign performance.

Facebook Pixel: Facebook Pixel enables businesses to track user activity, conversions, and advertising performance for better audience targeting and campaign optimization.

LinkedIn Pixel: LinkedIn Pixel helps businesses measure campaign performance, track conversions, and analyze visitor activity from LinkedIn advertising campaigns.