Introduction
Chat360 is an Omnichannel Agentic AI platform that helps businesses automate customer engagement, conversations, campaigns, sales, and support across every channel.
Chat360 is an AI-powered customer engagement platform designed to help businesses automate conversations, manage customer interactions, and run multi-channel campaigns from a single unified dashboard.
It enables you to build intelligent chatbots and voice bots, engage users across channels like WhatsApp, Instagram, RCS, and Web, and drive conversions through personalized communication.
With Chat360, you can streamline customer journeys — from first interaction to conversion and support — while leveraging automation, AI, and real-time analytics.
What You Can Do with Chat360
Chat360 provides a comprehensive suite of tools to manage your entire customer communication lifecycle.
1. Multi-Channel Communication
Connect and engage with users across multiple platforms:
WhatsApp Business API
Instagram & Facebook Messenger
RCS (Rich Communication Services)
Web Chat
LINE Messenger
SMS & Email
2. Chatbots & Voice Bots
Design and deploy intelligent bots to automate conversations:
Create Agentic AI-powered voice bots
Use Agentic AI for advanced automation
Design conversational flows with components and prompts
3. Campaign Management
Run targeted marketing campaigns across channels:
WhatsApp, SMS, Email, and RCS campaigns
Voice bot campaigns
Web push notifications
CTA tracking and performance insights
4. Live Chat & Customer Support
Manage real-time conversations with customers:
Assign chats to agents
Use private notes and tags
Send templates and manage conversations efficiently
Track and manage customer queries
5. Customer Data & Segmentation
Organize and utilize customer data effectively:
Centralized customer database
Customer Hub for unified profiles
Audience segmentation for targeted campaigns
6. AI & Automation
Leverage advanced AI capabilities:
Agentic AI for autonomous workflows
Knowledge base integration
Prompt-based bot training
Smart automation for support and engagement
7. Analytics & Tracking
Measure and optimize performance:
Campaign analytics
Voice and chat analytics
Journey tracking
Conversion insights
8. Integrations & Compliance
Ensure seamless operations and compliance:
E-commerce and third-party integrations
Compliance tools for messaging regulations
Secure and scalable infrastructure