Telegram Bot

A Telegram Bot allows businesses to interact with users directly on Telegram, enabling automated conversations, notifications, and customer support within the messaging app.

By integrating a Telegram bot with Chat360, businesses can capture user inputs, respond instantly to inquiries, and provide 24/7 automated assistance.

Deployment Steps

Follow these steps to create and deploy a Telegram bot.

Step 1: Build Your Bot Flow

• Open Bot Builder in the Chat360 dashboard.

• Click Create New Bot and select Telegram as the channel.

• Add a Start Node to begin the conversation flow.

• Drag and add components such as:

  • Name

  • Message

  • End Flow

  • Other interaction elements as needed.

• Connect nodes to define the conversation path.

• Ensure that each branch of the flow ends with a terminal node, such as End Flow or Send Email, to properly complete the interaction.

Step 2: Configure and Test the Bot

• Click the Settings icon in the Bot Builder.

• Configure the following options:

  • Email Updates

  • Shortcuts

  • Webhook URL

  • Work Schedule

  • Inactivity Prompts

• Click Save, then select Test Bot to simulate Telegram interactions and verify that each branch of the flow works correctly.

Step 3: Connect Your Telegram Account

Once your bot flow is ready, connect it to your Telegram account:

• Navigate to Channels → Telegram in the Chat360 dashboard.

• Click Add New Channel.

• Provide the following details:

  • Channel Name: Enter a descriptive name for the bot (for example, SupportBot).

  • Telegram Bot Username: Provide the bot username created using BotFather.

  • Telegram Token: Paste the API token generated through BotFather using the /newbot command.

  • Session Timeout: Define the duration after which inactive sessions will automatically close.

  • Publish Status: Enable the publish option to activate the bot.

• Click Save to complete the integration.

Use Case Example

Appointment Reminder Automation: A Telegram bot can be used to automatically send reminders and allow users to manage appointments.

Scenario: A clinic sends a message:
"Your appointment is scheduled for tomorrow at 10:00 AM. Reply 1 to reschedule."
If the user replies 1, the bot responds with available time slots and guides the user through the rescheduling process.