WhatsApp Redirect

The WhatsApp Redirect feature allows businesses to integrate a WhatsApp chat widget directly on their website. This widget enables website visitors to quickly start a conversation with your business on WhatsApp with a single click.

By placing a WhatsApp button on your website, users can seamlessly redirect from the website to WhatsApp, making it easier for them to:

• Ask questions

• Request support

• Initiate inquiries in real time

This feature helps businesses improve customer engagement by offering a familiar and widely used messaging channel.

Follow the steps below to create and publish a WhatsApp Redirect widget.

Step 1: Create a Widget

1. Navigate to: Chat360 Home Page → WhatsApp Redirect

2. Click on Create New Widget

3. Enter a Widget Name for identification

4. Link the widget with your WhatsApp Business number

5. Choose a Widget Icon:

   • Select from available options

   • Or upload a custom icon matching your brand

Step 2: Customize Widget Settings

You can configure the appearance and behavior of the WhatsApp widget based on your website design.

Options available:

• Widget Size
  Select the appropriate size to match your website layout

• Widget Position
  Choose where the widget should appear:

  • Left side of the screen

  • Right side of the screen

• Mobile Visibility
  Enable or disable widget display on mobile devices

These settings ensure the widget integrates smoothly without affecting the browsing experience.

Step 3: Publish the Widget

1. Enter the Website URL where the widget should be displayed

2. Click Publish

After publishing:

• A JavaScript script will be generated

• Copy the script

• Paste it before the closing </body> tag in your website’s HTML

Once added and deployed, the WhatsApp widget becomes active on your website.

Visitors can now click the widget button to start a conversation instantly.

Use Cases

The WhatsApp Redirect feature can be used in multiple business scenarios to improve customer interaction and conversion rates.

1. Customer Support

Provide instant support by allowing customers to contact your business directly via WhatsApp.

2. Lead Generation

Capture qualified leads as website visitors can easily reach out with inquiries about products or services.

3. Sales Assistance

Help customers make informed decisions by answering questions about:

• Pricing

• Availability

• Product details

4. Appointment Booking

Allow users to schedule appointments easily for services such as:

• Clinics

• Salons

• Consulting services

5. Order Inquiries

Enable customers to:

• Track orders

• Request product information

• Resolve issues quickly

Summary

The WhatsApp Redirect widget is a simple yet powerful tool that enhances customer communication, boosts engagement, and streamlines business interactions through a widely trusted messaging platform.