Agentic AI & Voicebot Creation

Discover two ways to build WhatsApp Voice Bots with Chat360 and choose the right approach for structured automation or flexible Agentic AI conversations.

2 min readUpdated Aug 7, 2026

Chat360 enables businesses to deploy Voice Bots on WhatsApp, allowing users to interact through voice instead of text. This creates a more natural and accessible experience, especially for users who prefer speaking over typing.

There are two ways to create a WhatsApp Voice Bot in Chat360, depending on your use case and level of complexity.

Agentic AI vs Voice Bot Creation

Chat360 provides two different approaches to build a WhatsApp Voice Bot:

1. Standard Voice Bot Creation (Recommended)

This is the primary and most optimized method for creating WhatsApp Voice Bots.

Steps:

  1. Navigate to Bots → Voice Bot

  2. Create a new Voice Bot

  3. Configure the bot

  4. Select WhatsApp as the deployment channel

  5. Publish

Key Advantages:

  • Fully optimized for voice interactions

  • Better performance and response handling

  • Built-in support for voice-specific features

  • Easier configuration and faster deployment

Best For:

  • Customer support automation

  • Call handling and voice workflows

  • Production-grade deployments

2. Agentic AI-Based Voice Bot Creation

This method uses Agentic AI to create a voice-enabled experience.

Steps:

  1. Navigate to Agentic AI → Create Agents

  2. Configure the Knowledge Base

  3. Integrate required APIs (via MCP tools)

  4. Deploy as a voice-enabled solution

Key Characteristics:

  • Focused on AI-driven responses

  • Highly flexible with knowledge-based answers

  • Can integrate external data sources

Limitations:

  • Not as optimized for voice interactions

  • May have less control over structured conversation flows

  • Slightly less efficient compared to standard voice bot setup

Best For:

  • Knowledge-based conversational use cases

  • AI-driven query handling

  • Experimental or flexible workflows

Key Difference

Feature

Standard Voice Bot

Agentic AI Voice Bot

Optimization

High (voice-first)

Moderate

Setup Complexity

Simple

Moderate

Use Case

Structured flows & automation

AI-driven conversations

Performance

More stable

Less optimized for voice

Conclusion

While both approaches allow you to create a WhatsApp Voice Bot, the standard Voice Bot creation method (Bots → Voice Bot) is the recommended approach for most use cases due to its better optimization and performance.

The Agentic AI approach is useful when you need more flexibility and knowledge-based responses, but it may not deliver the same level of efficiency for voice-first interactions.