RCS Template Creation

RCS templates in Chat360 allow you to create structured, reusable messages for campaigns. These templates enable you to send consistent, interactive, and engaging content to users over RCS.

You can create different types of templates based on your use case — ranging from simple text messages to rich, media-driven experiences.

Follow these steps to create a template:

1. Navigate to Campaigns from the dashboard

2. Select RCS

3. Go to the Template section

4. Click on Create Template

5. Choose the type of template you want to create

6. Add content and configure the required fields

7. Save and submit the template for use

Types of RCS Templates

Chat360 supports three types of RCS templates:

1. Simple Text Template

This is the most basic template type used for sending plain text messages.

Features:

• Text-only message

• Quick and easy to create

• Ideal for alerts, updates, and notifications

Use Cases:

• OTP or verification messages

• Order updates

• General notifications

2. Rich Card Template

Rich cards allow you to send visually enhanced messages with media and interactive elements.

Features:

• Image or media support

• Title and description

• Action buttons (CTA)

• Better engagement compared to text

Use Cases:

• Product promotions

• Offers and discounts

• Announcements with visuals

3. Carousel Template

Carousel templates allow you to showcase multiple rich cards in a single message, enabling users to swipe through options.

Features:

• Multiple cards in a horizontal scroll

• Each card can have its own image, text, and buttons

• Highly interactive and engaging

Use Cases:

• Product catalogs

• Multiple offers

• Featured listings

• Keep content clear and concise

• Use high-quality images for rich cards and carousels

• Add strong call-to-action buttons

• Ensure templates align with your campaign goals

• Test templates before launching campaigns