SMS Trace Codes Error
Decode SMS API trace codes, identify failed or undelivered messages, and troubleshoot DLT, sender ID, template, DND, credit and delivery errors with Chat360.
SMS Trace Codes Error
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This document provides information about the status and status trace codes you would receive when executing the SMS REST APIs.
Status | Status Trace | Description |
|---|---|---|
NOT-SENT | NOT-ALLOWED | Country not enabled. |
NOT-SENT | NO-CREDITS | Insufficient credits. |
NOT-SENT | SERIES-BLOCK | Mobile number series blocked. |
NOT-SENT | KLR-INV-NUMBER | The recipient mobile number is invalid. |
UNDELIVERED | INV-NUMBER | The recipient mobile number is invalid. |
UNDELIVERED | SERVER-ERR | Server error. |
NOT-SENT | SPAM | Spam SMS. |
NOT-SENT | BLACKLIST | The mobile number to which you want to send is blacklisted. |
NOT-SENT | CON-DND | The Contact is marked as DND. |
NOT-SENT | INV-MOB-PATTRN | The recipient mobile number is invalid. |
NOT-SENT | TEMPLATE-NOT-FOUND | Template not mapped. |
NOT-SENT | INV-TEMPLATE-MATCH | Template not matching approved text. |
NOT-SENT | SENDER-ID-NOT-FOUND | Sender ID not found. |
NOT-SENT | NOT-OPTIN | Not subscribed for opt-in group. |
NOT-SENT | OUTPUT-REJ | Unsubscribed from the group. |
NOT-SENT | OPT-OUT | Message cannot be sent. Because the recipient has opted-out. |
NOT-SENT | REJECTED-MULTIPART | Validation fail SMS over 160 characters. |
UNDELIVERED | SNDRID-NOT-ALLOTED | No sender ID is allotted. |
NOT-SENT | DND-NUMB | DND registered number. |
UNDELIVERED | INVALID-SUB | Number does not exist. Failed to locate the number in HLR database. |
UNDELIVERED | ABSENT-SUB | Telecom services not providing service for the particular number or Mobile Subscriber not reachable. |
UNDELIVERED | HANDSET-ERR | Problem with Handset or handset failed to get the complete message or Handset does not support the incoming messages. |
UNDELIVERED | BARRED | End user has enabled message barring system or Subscriber only accepts messages from Closed User Group (CUG). |
UNDELIVERED | NET-ERR | Operator of subscriber is not supported or Gateway mobile switching error. |
UNDELIVERED | MEM-EXEC | Handset memory full. |
UNDELIVERED | FAILED | SMS expired due to roaming limitation or Failed to process the message at operator level. |
UNDELIVERED | MOB-OFF | Mobile handset in switched off mode. |
UNDELIVERED | HANDSET-BUSY | Subscriber is in busy condition. |
UNDELIVERED | SERIES-BLK | Series blocked by the operator. |
UNDELIVERED | EXPIRED | SMS expired after multiple re-try. |
UNDELIVERED | REJECTED | SMS rejected by operator. |
UNDELIVERED | UN-DELIV | Failed due to network errors. |
SENT - NO DLR | NO-DLR-OPTR | Sent. |
SENT - NO DLR | NO-DLR-OPTR-PROMO-IN | Operators in India do not share a delivery report for submitted SMS which are sent to India Promotional Route with Numerical Sender ID. |
DELIVERED | DELIVRD | Message successfully delivered to the user. |
NOT-SENT | MOB-NOT-ALLOWED | With the default Sender ID (KLRHXA), you can only send messages to your team. |
NOT-SENT | NUM-LIMIT | Message-cap Overrun. |
NOT-SENT | DUPLICATE | SMS not sent as duplicate check limit exceeded. |
NOT-SENT | BLOCKED-COUNTRY | You are not allowed to send to this country as it is blocked for your account. |
UNDELIVERED | REJECTD | SMS Rejected by operator. |
NOT-SENT | INF-CREDIT | Insufficient credits. |
NOT-SENT | BILL-ERR | Bills service failed to respond. |
UNDELIVERED | TL-NT-MTCHD | The template does not match the template registered on the DLT platform. |
UNDELIVERED | SDR-TL-MSMAT | The sender ID used along with the template ID does not match the registration in DLT portal. |
UNDELIVERED | TL-NT-FOUND | The message content sent was not found in the DLT platform as a registered template. |
UNDELIVERED | TL-LMT-EXCED | The variable content sent exceeds the allowed limit. |
UNDELIVERED | TL-BLKLST | The message template pushed has been blacklisted at the DLT platform level. |
UNDELIVERED | TL-INACTIVE | The message template sent is in inactive status at the DLT platform level. |
NOT-SENT | URL-SHRT-FAILED | SMS not sent as URL shortening failed. Please contact support team at mail to cs@chat360.io |
NOT-SENT | URL-NT-SENT | SMS not sent as replaceable URL details not sent in API. |
NOT-SENT | URL-VAR-NT-FOUND | SMS not sent as URL replaceable variable not found in the body. |
NOT-SENT | KL-TEMPLATE-ID-NOT-FOUND | SMS not sent as matching template ID not found for content. |
NOT-SENT | KL-TEMPLATE-ID-UNREGISTERED | SMS not sent as template ID is not registered. |
NOT-SENT | KL-INV-CALLBACK | Invalid callback object. |
NOT-SENT | KL-CALLBACK-URL | URL field is mandatory in callback object. |
NOT-SENT | KL-INV-CALLBACK-URL | Invalid callback URL. |
NOT-SENT | KL-INV-CALLBACK-METHOD | Method field is mandatory in callback object. |
NOT-SENT | KL-INV-CALLBACK-METHOD-TYPE | Only GET and POST methods are allowed for callback. |
NOT-SENT | KL-INV-TEMPLATE-ID | Invalid DLT template ID. |
NOT-SENT | KL-INV-ENTITY-ID | Invalid DLT entity ID. |
NOT-SENT | KL-INV-BODY | Invalid message body. |
NOT-SENT | KL-INV-PORT | Invalid message port. |
NOT-SENT | KL-INV-UNICODE | Invalid value for Unicode parameter. |
NOT-SENT | KL-INV-FLASH | Invalid value for flash parameter. |
NOT-SENT | KL-INV-URL-SHRTN-DATA | Invalid url_data input. |
NOT-SENT | KL-INV-REF | Invalid ref value. |
NOT-SENT | KL-INV-REF1 | Invalid ref1 value. |
NOT-SENT | KL-INV-REF2 | Invalid ref2 value. |
UNDELIVERED | INV-ENTIY-ID | The Entity ID that customer used is Invalid. |
UNDELIVERED | PRFT-NT-MTCH | This error code is received for Service Explicit content only. When the end-user is registered under DND. This is completely based on the DND preference selected by the end-user. |
UNDELIVERED | SNDR-NT-REG | Sender ID is not registered in the DLT Platform. |
UNDELIVERED | TL-ID-INVLD | The template ID that customer using is Invalid. |
UNDELIVERED | SUBMIT-FAIL | Submission to Operator failed. |
UNDELIVERED | SNDR-NT-REGD | Sender ID is not registered in the DLT Platform. |
NOT-SENT | MASKING-MISMATCH | Message Content has Unicode or Mask parameters do not match body. |
NOT-SENT | TIME-OUT-PROM | Marketing Campaign can only be sent from 10am to 9pm. |
NOT-SENT | MAX-LIMIT | The message could not be delivered as it exceeded maximum character limit. |
NOT-SENT | SMS-LIMIT-REACHED | SMS Not Sent as SMS-Limit has been reached. |
NOT-SENT | BILL_ERR | Bills service failed to respond. |
UNDELIVERED | UNIDENTIFIED-SUB | The subscriber could not be identified by the operator. |
UNDELIVERED | ILLEGAL-SUB | The subscriber is not allowed to use the requested service due to regulatory or operator restrictions. |
UNDELIVERED | GATEWAY-ERROR | An error occurred in the gateway. |
UNDELIVERED | DLT-SCRUB-ERROR | Message blocked due to DLT scrubbing failure. |
UNDELIVERED | TM-ID-NOT-REGISTERED | The telemarketer ID is not registered on the DLT platform. |
UNDELIVERED | TM-IN-ACTIVE | The telemarketer ID is inactive on the DLT platform. |
UNDELIVERED | TM-BLACKLISTED | The telemarketer ID is blacklisted on the DLT platform. |