Customer Case Study
Motilal Oswal brings HR to WhatsApp and web
Connected through Chat360
Payroll documents, company policies and employee services—brought together through HR Buddy.
- Industry
- Financial services
- Channels
- WhatsApp + web
- Reporting period
- March–August 2026
What Chat360 Built
HR services connected to the systems behind them
Pay documents, leave information and policy guidance sit across different HR sources. HR Buddy brings access to these services into WhatsApp and the company’s websites.
A choice of channel
HR Buddy is available on WhatsApp and the web, giving employees a familiar route to company HR services.
Employee self-service
- Payslips, Form 16 and official letters
- Company policies and FAQs
- Leave, attendance and personal details
- Grievances and CV referrals
WhatsApp Service Usage
7 in 10 WhatsApp menu choices are for payroll
Share of recorded main-menu choices
Inside the payroll menu
Submenu choices, tracked separately
May leads even without notification triggers
Monthly WhatsApp chats, excluding notification-triggered chats
Trend excludes notification-triggered chats; cover total includes them.
Company Policy, Conversational Access
Employees can ask HR questions in their own words
Policies retrieved securely through SFTP give HR Buddy company content to use for contextual GenAI responses.
website chats included a typed question
Out of 6,866 website chat sessions
Examples of employee questions
- Leave policy
- Form 16
- Referral policy
Company content powers the answer
- RetrievePolicies via secure SFTP
- GroundGenAI uses company content
- RespondContextual HR guidance
Beyond Payroll
Documents. Benefits. Referrals.
One place to begin.
Chat360 connects employee HR tasks to internal systems and company policies. Employees can access documents, explore benefits and start service requests through familiar channels.
Bring your HR services into the conversation
Book A Free DemoCounts include repeat chats and menu selections, not unique employees.