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Put AI in the conversation. Keep trust in the journey.
At Booth 6H02, Chat360 and Vonage, part of Ericsson, will show how financial institutions can automate high-volume customer journeys across WhatsApp and voice while adding network-based verification to sensitive interactions. See lending, insurance, collections and service journeys built around real business outcomes, not a generic AI demo.
Chat360 and Vonage, part of Ericsson, are exhibiting at Singapore Fintech Festival 2026 at Booth 6H02, Singapore EXPO, from 18 to 20 November 2026.
Chat360, an enterprise agentic AI and conversational platform, is exhibiting with Vonage, part of Ericsson, at Singapore Fintech Festival 2026 (SFF 2026), held from 18 to 20 November 2026 at Singapore EXPO. At Booth 6H02, the companies are showing four AI agents for banks, lenders, insurers and fintechs: a Campaign Agent, a WhatsApp Service Agent, an Outbound Voice Agent and an Inbound Voice Agent. The agents handle customer conversations on phone calls and WhatsApp, while Vonage verifies each customer through the mobile network using Silent Auth, SIM Swap checks, Identity Insights and Branded Calling, with OTP as a fallback. Chat360 is used by more than 400 enterprise brands, including IIFL Finance, which approves loans end to end on WhatsApp in 20 minutes.
Singapore Fintech Festival 2026 brings financial leaders, technology companies and policymakers together around the forces reshaping financial services. For Chat360, the opportunity is practical: how can banks, lenders, insurers and fintechs use AI to handle more customer conversations without creating another layer of risk, cost or operational complexity?
The pressure is easy to see. Customers want instant answers. Service teams are expected to do more with the same headcount. Fraudsters are targeting the same digital channels businesses are trying to scale. That makes the real question bigger than whether AI can answer a customer. It is whether AI can run a useful, measurable journey while the business keeps control of identity, escalation and compliance.
At Booth 6H02, the focus is the complete journey. Chat360 brings the agentic AI layer for customer conversations. Vonage brings network capabilities that can support verification and trust signals. Together, the demonstration shows what changes when automation and verification are designed as part of the same customer experience.
The strongest AI use case is rarely the most impressive demo. It is the journey where volume, response time or conversion is already costing the business money. Chat360 brings four purpose-built agents to Singapore Fintech Festival 2026, each tied to a customer journey and a measurable operating metric.
Turns campaigns, renewals and cross-sell opportunities into two-way conversations on WhatsApp. The customer can ask questions, receive relevant information and continue the journey without switching channels.
Measure response, conversation-to-conversion rate and revenue generated per campaign.
Handles high-volume service journeys such as applications, claims, card requests and account queries on WhatsApp. The conversation can collect information, guide the customer through the next step and hand complex cases to a human with context.
Measure completion rate, response time, assisted resolution and drop-off at each step.
Automates routine outbound conversations for collections, reminders and service follow-ups. The agent can explain the reason for the call, answer routine questions, capture the customer response and escalate disputes or sensitive cases.
Measure contact rate, promise-to-pay rate, payment conversion and cost per resolved interaction.
Handles routine inbound calls and voice interactions without putting customers into a long queue. It can answer common questions, complete supported requests and pass complex conversations to a human with the relevant history.
Measure containment, average handling time, transfer quality and customer resolution rate.
Network verification runs where the local mobile network supports it, with automatic fallback to OTP. In-chat payments are available in Singapore, subject to Meta's approval; other markets receive a secure payment link.
They help financial institutions automate repetitive customer interactions while keeping people focused on exceptions, high-value conversations and decisions that need judgement. The value is not simply fewer human touches. It is faster service, more consistent execution and a clearer view of where each journey is gaining or losing customers.
| The pressure | What changes with Chat360 and Vonage |
|---|---|
| Customers expect instant service | AI agents can handle routine conversations across WhatsApp and voice, including multilingual voice journeys where supported. |
| Service demand keeps rising | Automate repeatable work and route exceptions to people with the conversation context already available. |
| Digital journeys need stronger trust signals | Use available network verification capabilities to add another signal to sensitive customer interactions, with the appropriate fallback for each market. |
| OTP cannot be the only answer | Where supported, network-based authentication can reduce reliance on manual OTP entry. OTP remains a fallback where the required network capability is unavailable. |
| Too many systems slow down the customer journey | Bring the conversation, automation and relevant verification capabilities into a coordinated journey, reducing handoffs between teams and technology providers. |
There is no universal AI benchmark that matters more than your own operation. Start with the current number, define the target, then measure the agent against the same baseline after launch:
Singapore Fintech Festival 2026 is crowded with product demos. Use your meeting to work on a problem you already have, with numbers you already track.
Follow a lending journey from acquisition to servicing and collections. See where automation removes friction, where verification can add confidence and where a human should still take over.
Bring your questions on CRM integration, telephony, WhatsApp, verification, human handover and reporting. The goal is a useful architecture conversation, not a sales pitch.
Bring one journey with a clear business problem: slow applications, missed collections, expensive support, abandoned renewals or overloaded contact centre teams. We will map the opportunity to the right agent and metric.
Discuss channel availability, verification coverage, fallback options, integrations and market-specific constraints. If something is not supported, the answer should be clear before you start a project.
Chat360 cites IIFL Finance as a live financial services example, with end-to-end loan approval on WhatsApp in 20 minutes and more than 90% of KYC automated. Bring your own baseline and we can discuss what would need to change to pursue a similar outcome.
Customer journeys do not stop at acquisition. They continue through application, servicing, repayment and retention. Start with one stage where speed, conversion or cost is already visible, then expand when the numbers support it.
A customer can discover an offer, ask questions and start an application from WhatsApp. The journey can connect to secure forms and existing systems while keeping the conversation moving. Chat360 cites IIFL Finance as an example of end-to-end loan approval on WhatsApp in 20 minutes.
Move renewal reminders from one-way notifications to useful conversations. Customers can ask about pricing, coverage and next steps, then continue through the supported payment and document journey without starting again in another channel.
Guide customers through first notice of loss, document collection and next steps in a single conversation. Connect the journey to claims systems and route exceptions to specialists instead of making every customer repeat the same information.
Use voice and WhatsApp together for repayment reminders, routine questions and follow-up. The agent can explain the outstanding amount, capture the customer response and route supported payment actions while keeping the conversation history together.
Automate high-volume inbound requests such as balances, statements, service questions and supported account actions. Escalate sensitive or complex cases with the relevant conversation history so customers do not have to start over.
Keep recurring contribution and investment reminders conversational. Customers can ask questions, confirm next steps and reach a human when the request falls outside the supported journey.
| Event | Singapore Fintech Festival 2026 (SFF 2026) |
| Dates | 18 to 20 November 2026 |
| Venue | Singapore EXPO |
| Organisers | Monetary Authority of Singapore and Global Finance & Technology Network, with the Association of Banks in Singapore |
| Find us | Booth 6H02 |
| Exhibiting | Chat360 with Vonage, part of Ericsson |
You'll need an SFF 2026 pass to enter the exhibition. Registration is on the official festival site.
You do not need to automate everything at once. Start with one customer journey where the business already knows the baseline. Connect the required systems, launch within a controlled scope, measure the result and expand only when the numbers justify it.
You get one proposal covering both Chat360 and Vonage.
At Singapore Fintech Festival 2026, Chat360 and Vonage are showing four AI agents for financial services: Campaign, WhatsApp Service, Outbound Voice and Inbound Voice. The demonstrations focus on practical journeys across acquisition, service, collections and contact centre operations, with network-based verification capabilities shown where supported.
Chat360 and Vonage are scheduled to exhibit at Booth 6H02 at Singapore EXPO from 18 to 20 November 2026. Use this page to request a meeting or demo.
Banks and lenders can use Chat360 AI agents across acquisition, applications, servicing, collections and contact centre journeys. The agents handle supported routine interactions, collect information and route exceptions to people with context. The right starting point depends on the journey volume, baseline metrics, systems and regulatory requirements.
Network-based authentication can reduce manual OTP entry where the relevant mobile network capability is supported. Silent Auth can help confirm a phone number through the network, while SIM Swap checks can provide an additional risk signal. Coverage varies by market, so OTP or another approved fallback may still be required.
The partnership brings the AI conversation layer and network capabilities into the same discussion. Chat360 focuses on customer-facing automation across chat and voice, while Vonage provides relevant network services. The aim is simpler coordination across the journey, rather than asking the buyer to connect disconnected solutions alone.
Chat360 says it serves more than 400 enterprise brands. Financial services examples listed by Chat360 include IIFL Finance, Motilal Oswal, Chola MS, JM Financial and Reliance General Insurance. Chat360 cites IIFL Finance for end-to-end loan approval on WhatsApp in 20 minutes, with more than 90% of KYC automated.
Chat360 states that its platform has SOC 2 Type II and ISO certification. The platform can connect with CRM, loan, payment and telephony systems, while regulated journeys should still be reviewed against the institution's own security, privacy and compliance requirements.
Bring one journey that has a measurable problem, such as slow onboarding, abandoned applications, expensive collections or high contact centre volume. If you have a baseline for conversion, resolution, handling time or cost, bring it too. We can map the journey to the relevant agent and define what success should look like.